We align your business and technology with people’s behaviors, motivations, and aspirations.

Interested? Let’s talk. Or read more. That’s cool too.

At Person, we have deep expertise driving digital transformation to deliver end-2-end market-defining solutions. We plan and conduct research that leads to a clear understanding of people at their key decision-making moments. We translate this insight into compelling solutions that improve the way people engage with products and services, increasing their engagement, while positively affecting behaviors and our client’s growth.

As a boutique design and innovation consultancy of highly experienced advisors we are hyper-focused on our clients and their needs. We have over 20 experts with cross industry experience in banking, energy, technology, and health, averaging 15-20 years of experience. Including, specialists in research, architecture, human-centered design, and bringing award winning products to market.

WHY CUSTOMER EXPERIENCE (CX)

$641B

will be spent on CX technologies in 2022, over $130B more than last year

Accenture Strategy

84%

of customers say experience is as important as products and services

Salesforce

2/3

of customer loyalty is driven by CX outperforming brand and price

Gartner

WHAT WE DO

Everything is changing. We meet that change by using design as a strategic tool to transform businesses. Taking a continuous innovation approach, we tune product and services to meet customers’ needs and pain points—the outcome is a viable business enabled by technology.

At a time when many established organizations are facing a crisis of where to drive growth, the stakes for major innovation initiatives have never been higher. Our teams provide the objective assessments and strategic roadmaps organizations need enabling them to work smarter to define the right problems and develop more effective solutions faster.

WHY BUSINESSES LOVE PERSON

We are human-centered.

Very user friendly. We took away a greater understanding of how our customers use our product and what improvements they value most.

We are strategic thinkers.

Design thinking helped us innovate faster. It was fun and challenging. I appreciate the ability to provide rapid feedback in hopes of helping improve the software.

We are data-driven.

The energy was great, the effort of the facilitators was great, the quality was great. I think it was well put together and I learned a lot from the data.

We build better solutions.

Client input and ideation was really critical and eye opening and made the product better.

Like what you’re reading? Reach out today. We’d like to hear from you. Yes, you.

CONSULTING SERVICES

We’re all about people and putting them at the center of our work. Most of our engagements are customized to meet the needs of our clients. But sometimes it helps to describe the services that companies are actively looking for, so we made a short list below to help you. 

Research and Assessment

Success hinges on a complete understanding of the deeply rooted challenges that face the organization.

  • User Needs Definition
  • User Interviews
  • Contextual Research
  • Experience and Technology Audit
  • Competitive and Comparative Analysis
  • Trend and Foresight Analysis
  • Opportunity identification

Strategy and Insights

Articulating needs, pain points and values to shape and focus North Star strategy.

  • Business & Operating Model Innovation
  • Consumer Insights & User Needs Assessment
  • Customer Experience Journey Maps
  • Product Roadmap, Strategy & KPIs
  • Service Strategy and Blueprints
  • Technology and Delivery Strategy

Product and Service Design

Providing solutions with design-led concepts and prototypes to make it real in the world.

  • Idea Generation & Brainstorming
  • Wireflows and Information Architecture
  • Interaction design (UI/UX)
  • Experiential Prototyping
  • Solution Architecture
  • Playbook and Training Guides

Testing and Delivery

Taking bold action to plan, build and lead delivery for the digital business of the future.

  • Usability Testing
  • Pilot Design and Testing
  • Digital Product Engineering
  • Data, Insights and Analytics
  • Evaluation and Feedback Programs
  • Agile organizational transformation

PAST CLIENTS

ACLU
American Express
Carnival
Citigroup
Citizens Financial Group
Colgate
Henkel
Homebot
IBM 
Idemia
Johnson and Johnson
Liberty Mutual
Litify
MetLife
Pfizer
Samsung
Showtime

If you’d like to learn more, get in touch. We like getting messages.