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WHY CUSTOMER EXPERIENCE (CX)
will be spent on CX technologies in 2022, over $130B more than last year
of customers say experience is as important as products and services
of customer loyalty is driven by CX outperforming brand and price
WHAT WE DO
The world is constantly changing. As a boutique innovation strategy consultancy, we meet that change by using design as a strategic tool to transform businesses. Taking a continuous innovation approach, we build nimble teams of experts: careful listeners, deep thinkers, human-centered fixers. Our teams provide the objective assessments and strategic roadmaps organizations need enabling them to work smarter to define the right problems and develop more effective solutions faster.
We use qualitative research to develop an in-depth understanding of people, your business, and technology in a given context to identify key decision-making moments and opportunities within a holistic service journey.
We translate this insight into compelling solutions that drive business growth and market-changing behavior improving the way people engage with products and services, and increasing their sense of competence and having a positive effect on their experience and persistence.
WHY BUSINESSES LOVE PERSON
We are human-centered.
Very user friendly. We took away a greater understanding of how our customers use our product and what improvements they value most.
We are strategic thinkers.
Design thinking helped us innovate faster. It was fun and challenging. I appreciate the ability to provide rapid feedback in hopes of helping improve the software.
We are data-driven.
The energy was great, the effort of the facilitators was great, the quality was great. I think it was well put together and I learned a lot from the data.
We build better solutions.
Client input and ideation was really critical and eye opening and made the product better.
Like what you’re reading? Reach out today. We’d like to hear from you. Yes, you.
We’re all about people and putting them at the center of our work. Most of our engagements are customized to meet the needs of our clients. But sometimes there are terms that companies look for, so we made a short list below to help you.
Research and Strategy Services
- Business Model Innovation
- Ethnographic Research
- Consumer Insights
- User Needs Definition
- Product Strategy
- Service Strategy
Design and Delivery Services
- Interaction design
- Integrated Design and Development
- Experiential Prototyping
- Visual design
- Qualitative Testing
- Pilot Design and Testing
- Rollout Support
WHO WORKS WITH PERSON
$563b Social networking service company
$228b Communications and software company
$1.6b Information discovery company
$60m Cloud-based software company
$15m Insurtech modelling and analytics company
Citizens Financial Group
Johnson and Johnson
If you’d like to learn more, get in touch. We like getting messages.