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WHY CUSTOMER EXPERIENCE (CX)
is lost in the US because of poor customer service
of customers say experience is as important as products and services
of customer loyalty is driven by CX outperforming brand and price
WHAT WE DO
The world is constantly changing. As a boutique innovation strategy consultancy, we meet that change by using design as a strategic tool to transform businesses. We build nimble teams of experts: careful listeners, deep thinkers, human-centered fixers. Our teams work at the intersection of business, people and technology – enabling organizations to work smarter to define problems and develop more effective solutions faster.
For the colleague experience, we help you transform the way you get work done. We identify gaps and opportunities. And then deliver tools, exercises, training and roadmaps that improve products, services, and platforms to drive growth and volume, with an exponential effect on the end-customer.
For the customer experience, we help companies reimagine the way they satisfy their clients and customers. As innovators, we identify areas of pain and challenge in the current experience and then optimize using key moments and touchpoints to drive impact and growth. Informed by a holistic understanding of behavior, we deliver exceptional end-to-end experience for today’s digital organizations.
WHY BUSINESSES LOVE PERSON
We are human-centered.
Very user friendly. We took away a greater understanding of how our customers use our product and what improvements they value most.
We are strategic thinkers.
Design thinking helped us innovate faster. It was fun and challenging. I appreciate the ability to provide rapid feedback in hopes of helping improve the software.
We are data-driven.
The energy was great, the effort of the facilitators was great, the quality was great. I think it was well put together and I learned a lot from the data.
We build better solutions.
Client input and ideation was really critical and eye opening and made the product better.
Like what you’re reading? Reach out today. We’d like to hear from you. Yes, you.
We’re all about people and putting them at the center of our work. Most of our engagements are customized to meet the needs of our clients. But sometimes there are terms that companies look for, so we made a short list below to help you.
Strategy Research and Strategy Services
- Business Model Innovation
- Ethnographic Research
- Consumer Insights
- User Needs Definition
- Product Strategy
- Service Strategy
Design and Delivery Services
- Interaction design
- Integrated Design and Development
- Experiential Prototyping
- Visual design
- Qualitative Testing
- Pilot Design and Testing
- Rollout Support
WHO WORKS WITH PERSON
$563b Social networking service company
$228b Communications and software company
$1.6b Information discovery company
$60m Cloud-based software company
$15m Insurtech modelling and analytics company
Citizens Financial Group
Johnson and Johnson
If you’d like to learn more, get in touch. We like getting messages.